Given current concerns over the Coronavirus (COVID-19), we anticipate that you may have questions about what we are doing daily to comply with directives provided by local, national and world health agencies.

Please rest assured, the health and wellbeing of our guests, staff, and community are of utmost importance. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the Monterey County Health Department.

Health authorities tell us that, to prevent the spread of Coronavirus, we must: wash hands frequently, heighten cleaning practices, avoid contact with sick people, stay away from work when ill and not travel to areas with high infection rates.

Specifically, this is what we are doing:

Heightened Awareness and Monitoring:
We have modified our hotel services and added extra precautions to protect our guests and staff, including:

• Covid19 training for all employees based on CDC Guidelines.
  
• Limit housekeeping services to stays over 3 nights and then upon request only. Guests may not be present during housekeeping.
• Provide contactless delivery of towels and amenity requests.
• Provide contactless check-out, receipts are emailed the morning of departure.
• Plexiglass barriers installed at the front desk and hand sanitizing dispensers in the lobby.     
• Sanitize and disinfect lobby & front desk (throughout the day) with special attention to high-touch items including, but not limited to pens, door handles, locks and latches, light switches, and thermostats. 
• All employees are required to wash their hands (for at least 20 seconds) or use sanitizer when a sink is not available every 60 minutes.                     
• Daily temperature checks utilizing a touchless thermometer are required of all staff, before the start of their shift. 

Commitment to Cleanliness:
To prevent the spread of illness and protect guests & staff, we employ rigorous sanitation standards and robust cleaning procedures, including:

• Enhanced COVID-19 safety and sanitation protocol training for our teams in specific departments with frequent guest contact including Front Desk and Housekeeping.
• Use industry proven cleaning, sanitizing and disinfecting techniques to clean guest rooms. Particular attention is paid to high-touch areas including, but not limited to, tv remote controls, door and furniture handles, nightstands, telephones, alarm clocks, light switches, thermostat controls, hair dryers, ice buckets, coffee makers, luggage racks and all bathroom fixtures & handles.
• Bed linens and towels are laundered in accordance with CDC Guidelines. Used linen is bagged in the guest room to eliminate excess contact while being transported to our laundry facility. 
• Windows and doors are open to allow fresh air to enter the room.
• All guest rooms are disinfected using a Victory Electrostatic Sprayer utilizing Bioesque botanical solution to kill 99.9% of bacteria and viruses.

Check-in Time: Due to extra cleaning procedures, our regular guaranteed check-in time of 3:00pm may be extended at any time and without prior notice. We thank you for your patience as we ensure all guest rooms are cleaned to the highest standards.

Cancellation Policy: Our policies are clearly stated for each rate plan on our website. Our Internet Only Rate has the following restrictions; payment due at time of booking, no modification, cancellation or refund. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

We will continue to monitor the directives provided by local, national, and world health agencies. The recommended health protocols issued by the Center for Disease Control & Monterey County Health Authority will be implemented to ensure a safe & healthy environment for guests and staff. We are committed to providing the highest standards in cleanliness and hygiene. 

Guests should review government guidance to confirm eligibility to travel. Reservations will not be honored where prohibited. For the most current information please refer to https://covid19.ca.gov/stay-home-except-for-essential-needs/

For the most current information on Monterey County please refer to https://www.co.monterey.ca.us/government/departments-a-h/health/diseases/2019-novel-coronavirus-covid-19

For the most current information on the Coronavirus, please refer to Centers for Disease Control and Prevention (CDC) at www.cdc.gov or contact your local health authority.

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